One of the biggest responses to the documentary was against the choice in portraying Lam's death as a result of spiritual or paranormal haunting. Similar gripes were issued at re-enactments of Lam's movements, as well as readings of Lam's Tumblr blog posts through the voice of a professional actor.
The documentary goes into lurid detail about the long, sad history of the Cecil Hotel. Critics have been quick to lambast the documentary's genuine implication that demonic or ghostly forces could be responsible for not only Lam's death but for a slew of crimes that have taken place within the building's walls as well.
Lam's family are noticeably absent from the documentary in its entirety, giving the presentation of her story a cold and callous touch, especially when Elisa's death was so heavily publicized—such as with the infamous elevator video— in the first place.